This policy explains when a payment made to Nextschool Institute can be refunded.
1. Monthly class fees
A monthly class fee covers that month's classes and materials. Once the month's lessons have been opened for the student, the fee for that month is not refundable.
2. Duplicate or incorrect payments
If the same fee was paid twice, or an amount was paid for the wrong month or the wrong class, tell us and we will either move it to the correct month or refund the difference.
3. Course payments
If a course is cancelled by us before it begins, every payment made towards it is refunded in full. Once a course has started, refunds are considered case by case against how much of the course has been delivered.
4. Printed materials and deliveries
If printed material arrives damaged or the wrong item was sent, tell us within 7 days of delivery with a photograph, and we will replace it. Delivery charges are not refundable once an item has been dispatched.
5. How to ask for a refund
Contact the office with the receipt number, the date and the amount. Approved refunds are returned by the same method the payment was made, and normally take 7–14 working days to appear.
Contact us
If you have any question about this policy, please contact Nextschool Institute:
- Phone / WhatsApp: +94 716866009
- Email: info@nextschool.lk